CONTACT  + FAQ 

 In the realm of Anzan, where boundaries blur and the mundane transforms into artistry, we invite you to orchestrate your unique journey. Whether you yearn for a night of enchantment amidst our culinary wonders, wish to immerse yourself in an artistic residency, or dream of curating a special event or retreat,  our devoted reservations team stands poised to craft an individual odyssey tailored exclusively for you. Here at Anzan, we defy constraints, and all you need to do is whisper your desires.

+502 4071 5358

anzanatitlan@gmail.com

FREQUENTLY ASKED QUESTIONS AT ANZAN ATITLÁN

Reservation Details at Anzan Atitlán

Making a reservation at Anzan Atitlán is straightforward and ensures that your serene getaway is secured from the moment you decide to stay with us. Here’s how you can book your visit and what you need to know about reservations:

Booking Your Stay:

  • Direct Bookings: Reserve your room directly with us through our website for the most personalized service.
  • Online Platforms: You can also book now via Booking.com or Airbnb if you prefer using these platforms.
  • Reservation Policy: All reservations are non-refundable. We require payment via credit/debit card at the time of booking to secure your reservation.
  • Other Payment Methods: In addition to card payments, we accept Zelle payments or bank transfers for added convenience.

Cancellation and Changes:

  • 24-Hour Grace Period: If you need to cancel your reservation, doing so within 24 hours of booking is free of charge.
  • Same-Day Reservations: For same-day bookings, please ensure your reservation is made by 11 AM.

Check-In and Check-Out:

  • Check-In: Our check-in time is at 2 PM. If you arrive early, we’re happy to manage your luggage for you. Feel free to explore the nearby villages or enjoy a boat ride around the lake while waiting for your room to be ready.
  • Check-Out: Check-out time is 11 AM. Should you wish to linger a little longer on our beach after check-out, we offer amenities such as tables, coffee, water, towels for swimming, paddleboards, and kayaks. We kindly ask that you bring your luggage with you to the beach if you plan to stay beyond the check-out time, to facilitate room cleaning for incoming guests.

Accommodating Extended Stays: We understand the desire to maximize your time at Anzan Atitlán, whether checking in a bit earlier or staying longer. While we strive to accommodate these requests, please note that they depend on the room’s availability and whether there are incoming guests. Your understanding and cooperation help us ensure a smooth and enjoyable experience for all our guests.

By choosing Anzan Atitlán, you’re embarking on a journey of tranquility and beauty. We look forward to welcoming you and making your stay a memorable part of your Lake Atitlán adventure.

Transport and Getting to Anzan Atitlán

Embarking on your journey to Anzan Atitlán is the first step toward an unforgettable experience amidst the breathtaking beauty of Lake Atitlán. To ensure a smooth and comfortable arrival, we offer a variety of personalized transportation solutions tailored to your needs:

  • Airport or Antigua Pickup: Let us arrange a private car to pick you up directly from the airport or Antigua or elsewhere. To facilitate this, please provide us with your pick-up date, time, and exact location.
  • Journey to Panajachel: The drive from Guatemala City to Panajachel takes approximately 3.5 hours under normal traffic conditions. From Antigua, the travel time is about 2.5 hours to Panajachel. The cost of a private car is Q1200 or $160 per car for up to 4 passengers, please pay directly to the driver.
  • Coordination with Private Boat: Upon your arrival in Panajachel, we coordinate a seamless transition to a private boat that will take you directly to Anzan Atitlán, locally known as “Casa Rosada” due to our distinctive pink façade, cost of a private boat is Q250 per boat, please pay directly to the driver.
  • Private Boat: For the quickest and most direct route, a private boat from Panajachel to Anzan Atitlán takes around 20 minutes. This option ensures a personalized and scenic journey across the lake to our doorstep.
  • Public Boat: Alternatively, public boats are available, stopping at each lakeside village. While more scenic, this option can take up to 45 minutes to reach Anzan Atitlán. The cost of a public boat is Q25 per person.
  • Helicopter Landing: For the ultimate in convenience and style, we offer helicopter services that can have you landing on our property from the airport within 35 minutes. Witness breathtaking aerial views of Lake Atitlán and its surroundings as you arrive.
  • Please note, that while we cater to individualized transport needs, we do not organize shuttle buses or tourist collective transport to maintain the exclusivity and personalized experience for our guests.

Dining Experience at Anzan Table

While Anzan Atitlán is not a regular restaurant, we offer an exquisite dining experience that complements the tranquility and beauty of your stay:

  • Breakfast by the Beach for our guests: Start your day with a serene breakfast served on the beach from 9 to 10:30 AM for extra cost. This must be reserved in advance to accommodate any dietary restrictions you may have.
  • Local Dining Options: San Marcos and the nearby village of Tzununa are home to over 30 dining venues combined, all within walking distance, public boat, or tuk-tuk moto taxi. Explore local flavors and international cuisines just steps away from Anzan Atitlán.
  • Pop-Up Dinners & Special Events: We occasionally host pop-up dinners and cater to special events upon prior coordination and reservation.

Our pop-up dining experiences at Anzan Atitlán, featuring our custom-made, 7-course tasting menus, require a minimum of 8 guests to proceed. However, these guests don’t need to belong to a single group; individual bookings from, for example, 4 separate couples, are also welcome. We announce the dates for these exclusive culinary events on our social media platforms, ensuring both guests staying with us and non-resident visitors have the opportunity to partake. Keep an eye on our updates and join us for these special occasions, where the best of local and seasonal ingredients are showcased, offering a unique gastronomic journey at the heart of Lake Atitlán.

A Gentle Reminder from Anzan Atitlán

At Anzan Atitlán, we offer an experience that diverges from the conventional hotel setup. Our approach to hospitality is rooted in sharing our private home with you, embracing a lifestyle closely intertwined with nature. As you prepare for your stay with us, here are some key aspects to keep in mind:

Living Harmoniously with Nature:

  • No TV or AC: Our home is designed to embrace the natural climate and beauty of Lake Atitlán. We do not provide TVs or air conditioning as we encourage our guests to disconnect from digital distractions and immerse themselves in the tranquil surroundings.
  • Open Living: We sleep with doors and windows open all year round, allowing the natural breeze and sounds of the lake to soothe and refresh.
  • Starry Nights: We turn off our lights at night, offering a magnificent view of the stars. This practice also reflects our consciousness about energy conservation and our desire to minimize light pollution.
  • Natural Bath: The lake serves as our most expansive and ever-changing ‘bathroom,’ inviting you for a swim in its pristine waters. We do have solar and gas-heated water for showers, but we encourage you to experience the lake’s natural embrace.
  • Power and Connectivity: While we are equipped with solar power and occasionally rely on gas for heating, power outages do happen. These moments, when electricity and internet signals may be off, offer a precious opportunity for self-reflection and true disconnection from the fast-paced world.

Why You’re Here:

The essence of staying at Anzan Atitlán is to find a deep connection with nature, not with devices. It’s an invitation to step out of the fast life bubble and engage in a more meaningful, reflective, and serene existence. Our practices and home’s setup are carefully designed to facilitate this type of experience—a retreat from the usual, a sanctuary for the soul.

We warmly welcome you to Anzan Atitlán, hoping that your time here allows you to rediscover the joy of simple living, the beauty of nature, and perhaps, a deeper understanding of yourself. Thank you for choosing to share this journey with us.

  atEmbracing Nature at Anzan Atitlán

At Anzan Atitlán, we pride ourselves on our harmonious coexistence with the natural world that surrounds us. In this pristine setting, it’s not uncommon to encounter the diverse wildlife that shares this space with us, including spiders and the occasional harmless scorpion. These creatures are an integral part of the vibrant ecosystem here at Lake Atitlán.

Respecting Our Natural Co-Inhabitants:

  • A Safe Environment: It’s important for guests to know that while sightings of spiders and scorpions can occur, they are not dangerous and there is no need for alarm. These species are non-aggressive and prefer to keep to themselves.
  • Non-Intervention Policy: We advocate for a non-intervention approach to these natural inhabitants. They have been a part of this land long before us, playing their role in the ecological balance. We do not use harmful chemicals or pesticides on our property, choosing instead to respect and preserve the natural environment.
  • Living with Nature: Encounters with these creatures are a reminder of the untouched beauty of Lake Atitlán and the living nature that thrives here. We encourage our guests to appreciate these moments as part of the unique experience of staying in such a special place.

Your Comfort and Safety: Your comfort and safety are our top priorities. We take measures to ensure that our accommodations are well-maintained and that interactions with wildlife are minimized. Should you have any concerns during your stay, our attentive staff is on hand to assist you promptly.

Staying at Anzan Atitlán offers a rare opportunity to connect with nature in its most authentic form. It’s a chance to unwind, reflect, and be inspired by the natural beauty and the creatures that call this place home. We invite you to join us in this tranquil retreat, where nature’s presence adds to the charm and magic of your experience.

Considerations Before Your Stay at Anzan Atitlán

Anzan Atitlán offers a unique retreat experience, embracing the tranquil beauty and natural environment of Lake Atitlán. Our commitment to preserving this serene setting means we cater to guests who seek a peaceful, immersive experience with nature. To ensure that Anzan Atitlán is the right choice for your stay, please consider the following:

Arachnophobia and Wildlife Encounters:

  • Our property is in harmony with the natural ecosystem, which includes a variety of wildlife, such as spiders and harmless scorpions. If you have arachnophobia or discomfort with natural wildlife, Anzan Atitlán may pose a challenge.
  • We respect the natural inhabitants of this area and practice non-intervention, aiming to maintain the ecological balance without the use of harmful chemicals.

Happy Hours, Loud Music Bar, Dancing Party:

  • Anzan Atitlán is designed as a sanctuary for relaxation, artistic exploration, and connection with nature. We do not offer food delivery services or feature bars with happy hours and loud music.
  • Our dining experiences at Anzan Table are carefully curated to showcase local and seasonal ingredients, with special dining events announced in advance on our social media. These occasions are about savoring the moment and the culinary journey, rather than quick, on-demand service.

The Anzan Experience:

  • For those seeking a retreat from the hustle and bustle of daily life, to immerse in creativity, tranquility, and the stunning natural beauty of Lake Atitlán, Anzan Atitlán offers an unmatched experience.
  • Our property is for those who value quiet reflection, the arts, and the subtle rhythms of nature. It’s a place where the beauty of the surroundings is the backdrop for personal rejuvenation and creative inspiration.

In Summary: If your preference leans towards a vacation experience with immediate service conveniences, bustling nightlife, and a more urban environment, Anzan Atitlán might not align with your expectations. We cater to those who wish to disconnect from the fast-paced world, to reconnect with nature and themselves in a setting that encourages peace, artistry, and mindful living.

Quiet Hours & Respectful Communication at Anzan Atitlán

To ensure that all our guests enjoy the serenity and beauty of Anzan Atitlán, we kindly request adherence to our quiet hours from 9 PM to 9 AM. This peaceful period is essential for maintaining the tranquil atmosphere that defines our retreat space. Here are some guidelines to help us all respect the experience of every guest during their stay:

  • Observance: Quiet hours are from 9 PM to 9 AM daily. We ask that during these times, noise is kept to a minimum to allow for rest and rejuvenation in the natural calm of Lake Atitlán.
  • Communication: If you wish to share your experiences with friends or family, we kindly ask that you do so without using speakerphone or raising your voice. WhatsApp calls or similar should be conducted in a manner that does not disturb others.
  • Location: While we understand the importance of exercise and staying active, we request that physical activities not be conducted in the rooms or on the rooftop. The structure of our family house, designed for tranquility and rest, is not suited for vigorous exercise, as it may damage the property or disturb other guests.
  • Garden and Outdoor Spaces: We have ample outdoor space in our gardens, designed for relaxation and gentle activities. These areas are perfect for yoga, stretching, or any form of quiet exercise, allowing you to enjoy the beauty of nature while staying active.
  • Family Home: Anzan Atitlán is, at its heart, a family home. We invite you to share this space with us, treating it with the same care and respect you would your own. This consideration extends to all aspects of your stay, from observing quiet hours to respecting the architectural integrity of our home.

Together, in Respect and Harmony: Your cooperation in observing these guidelines ensures that Anzan Atitlán remains a sanctuary for all who visit. By respecting quiet hours and choosing appropriate spaces for communication and activity, we collectively contribute to the peaceful, harmonious atmosphere that makes Anzan Atitlán so special.

Thank you for your understanding and cooperation. We’re grateful to share this beautiful retreat with you, where together, we can nurture a space of respect, tranquility, and communal well-being.

Packing Essentials for Your Stay at Anzan Atitlán

Embarking on your journey to Anzan Atitlán, nestled in the heart of Lake Atitlán’s natural beauty, requires a thoughtful approach to packing. To enhance your experience and ensure comfort throughout your stay, consider including the following items in your luggage:

  • Versatile Clothing: A mix of casual and comfortable wear such as shorts, jeans, lightweight dresses or skirts, and both short and long-sleeved shirts will prepare you for the day’s adventures. A sweater or light jacket is also recommended for cooler evenings.
  • Swimwear: Don’t forget your swimsuit to enjoy the refreshing waters of Lake Atitlán.
  • Footwear: Comfortable walking shoes or hiking sandals are essential for exploring the surrounding areas. Sandals or flip-flops are also useful for more relaxed days by the water.
  • Rain Gear: A raincoat, poncho, and waterproof boots are crucial, especially if you’re visiting during the rainy season, to keep you dry during sudden showers.
  • Personal Care Items: Pack a flashlight for evening walks, insect repellent to ward off bugs, and a personal medical kit for any specific needs. Note that items like tampons might be challenging to find locally, so it’s wise to bring a sufficient supply.

  • Weather Patterns During Your Visit: The climate in San Marcos offers a pleasant range of temperatures conducive to outdoor activities and relaxation. Daytime temperatures typically hover around 70 to 80°F (20 to 25°C), providing a warm and comfortable atmosphere for exploration. As the elevation reaches approximately 4,500 feet (1,500 meters), evenings bring cooler temperatures, ranging from 40 to 50°F (5-10°C), ideal for cozy nights. This elevation contributes to the region’s overall temperate climate, with nice, cool evenings complementing the warmer days.

    These insights into safety and climate aim to prepare you for a comfortable and secure visit to Anzan Atitlán, enhancing your overall experience in the beautiful surroundings of Lake Atitlán. By preparing these essentials, you’ll be well-equipped to fully enjoy all that Anzan Atitlán and the surrounding beauty of Lake Atitlán have to offer, from serene mornings by the lake to exploratory hikes through lush landscapes.

Our Environmnetal Commitmentat Anzan Atitlán

At Anzan Atitlán, we are deeply committed to preserving the stunning natural environment of Lake Atitlán and supporting sustainable living practices. Our approach to minimizing our environmental footprint is comprehensive, encompassing everything from gardening to our day-to-day operations:

Eco-friendly practices:

  • Chemical-Free Gardening: We maintain our gardens without the use of harmful pesticides, ensuring that our flora and fauna thrive in a toxin-free environment.
  • Sustainable Cleaning Solutions: All cleaning and laundry products used at Anzan Atitlán are 100% biodegradable, aligning with our goal to protect the lake and its surroundings.
  • Water Conservation and Quality: We employ filtered water systems for showers and utilize reverse osmosis filters + eco-filters for potable water, safeguarding both guest health and environmental resources.
  • Seed Bank Initiative: Our vegetable garden benefits from a dedicated seed bank, contributing to biodiversity and the sustainability of our food sources.

Community and Educational Initiatives:

  • Supporting Local Non-Profit: Through collaboration with Ecolibri, we invest in education, sustainable community gardens, healthy living, and clean water projects in San Juan. Our partnership aims to enhance the well-being of local communities and promote sustainable practices.
  • University Collaborations: We engage with reputable universities to research water conservation, solar energy, and other sustainable technologies, fostering innovation and environmental stewardship.
  • Artisan and Community Engagement: Working closely with local artisans and communities, we support sustainable biomaterial education and the construction of eco-friendly homes, enhancing access to clean water and promoting environmental awareness.

Volunteering and Support:

For those inspired to contribute, we welcome volunteers to join our efforts in supporting the San Juan community. By visiting www.ecolibri.org, you can learn more about how to get involved and become a part of our extended family at Anzan Atitlán. Whether you’re staying with us or just passing through, your participation in doing good enriches both our community and your experience of this beautiful region.

At Anzan Atitlán, our commitment to environmental conservation and community support is at the heart of everything we do. We invite you to join us in these efforts, creating a positive impact on Lake Atitlán and its communities.

  • Environmental Stewardship: We believe in acting as guardians of the breathtaking natural beauty that surrounds us. By employing eco-friendly practices in our operations and advocating for the conservation of Lake Atitlán’s delicate ecosystem, we hope to inspire a ripple effect of environmental awareness and action.

  • Community Empowerment: Our efforts go beyond environmental conservation, reaching into the heart of local communities to support education, sustainable development, and healthy living. Through partnerships with local initiatives and non-profits like Ecolibri, we aim to uplift and provide tangible benefits to the people of Lake Atitlán.

  • Participation and Support: Whether through volunteering, supporting our local community projects, or simply choosing to stay with us, your involvement contributes significantly to our mission. Each guest brings a unique perspective and the potential to further enrich our collective efforts.

  • Spreading Awareness: By sharing your experiences and the knowledge gained during your stay, you play a crucial role in extending the reach of our mission. Raising awareness about the importance of environmental conservation and community support can inspire others to take action in their own communities and beyond.

We envision Anzan Atitlán not just as a retreat but as a beacon of hope and action for environmental and social sustainability. By joining forces, we can create lasting impacts that transcend geographical boundaries, contributing to a healthier planet and more resilient communities.

Your journey with Anzan Atitlán is more than a visit; it’s an opportunity to be part of a larger movement towards a sustainable and equitable world. Let’s unite in our efforts to safeguard the beauty of Lake Atitlán and uplift those who call it home, spreading waves of positive change across the globe.

As we each take steps towards personal and collective sustainability, we contribute to a ripple effect that transcends geographical boundaries. Our actions, no matter how small, can inspire and mobilize others, creating a wave of positive change that reverberates around the globe.

Together, by starting with ourselves, we can make a profound difference.

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